Take your business to the next level with unified communications

If you’re looking to improve collaboration, boost productivity and enhance the customer experience, unified communications is a great option for your business.

Your business probably already uses a number of different ways to communicate, such as phone calls, video conferencing, instant messaging, email, SMS. The problem is each of these channels requires its own solution and each works in isolation from one another.

Unified Communications brings all your business communications into a single platform enabling them to all work seamlessly together. Imagine making  and receiving calls from your office phone number no matter where you are or what device you are using, or getting voicemails sent direct to email.

Unified communications will help your business be more efficient – and as an experienced unified communications provider, we can help you take the next step.  

Streamline your business communications

Whether you prefer on-premise or in the cloud business phone systems, ontel’s unified communications functionality is inbuilt as standard so you won’t need to purchase any add-ons or extras.

With our modern and intuitive VoIP softphone and smartphone clients, your business will have instant access to communication tools such as:

  • Presence letting people know if people are online or on the phone

  • Instant messaging between colleagues

  • Web conferencing with multiple team members at a time

  • Fax to email

  • Voicemail to email

  • Document and screen sharing

And because each business is different, our unified communications are completely customisable to your business needs. After discussing your current business setup and your long-term goals, we’ll recommend what functionality you require and then implement the solution.

And because our unified communication solution is fully managed and hosted by us, you’ll only ever have a single point-of-contact for troubleshooting enabling you to focus on running your business.

The benefits Unified Communications could bring to your business

We understand that upgrading your existing phone system is a big step, but over the years, as a valued unified communications provider, we’ve helped numerous clients from around the UK and further afield do just that. The benefits they have seen include:

Increased mobility

Team members are no longer tied to the office and can easily work remotely with full access to the office phone system.

Scalability

The system can be easily expanded as a business grows without the need for additional expensive equipment or high maintenance costs.

Reduced costs

Unified communications make use of VoIP which means no line rental costs and decreased maintenance.

Improved efficiency

Everyone will always have access to the same phone system no matter what device they are using making it easier for people to do their job and work together.

Better customer service

Employees will have immediate access to the information they need in order to answer customer queries more quickly and accurately.

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