Top 5 considerations for installing a VoIP phone system


With the PTSN switch off planned for 2025, many businesses are looking at the best way to modernise their communications. While overhauling your entire system may seem like a daunting prospect, taking steps to prepare now will make the switch easier and could save you time and money in the long run.

Before making the transition, it’s a good idea to consider what you’ll need to have in place.

Here are the top 5 things to consider when installing a VoIP phone system.

1. Features

Do you need to be able to record your calls? Send voicemails to your email? Set up complex call routing? These are just a few of the functions a VoIP system can offer so it’s worthwhile deciding what features are going to add value to your business before signing up. Most VoIP systems include a number of features as standard but some come at an additional cost. In order to avoid extra charges down the line, work out in advance how you’d like the system to work for you.

2. Internet Speed

It goes without saying that an Internet based phone system depends on a reliable Internet connection. If your Internet service doesn’t have enough bandwidth to handle the extra traffic, it could result in issues with call quality. Before locking yourself into a new Internet contract, carry out a quick speed test to determine your network capacity. If your download speed is under 50mbps it may not be able to cope with the additional strain. Be mindful though that it depends on the size of your office and the extent of your Internet browsing.  It’s always best to check with your provider first if you are unsure.

3. Security

With increased online activity comes increased risk of cyber attacks. Sadly, IP phones can be a target so it’s vital to ensure that any system you install is properly encrypted to keep you protected. You may also want to consider implementing additional measures such as securing your network.

4. Migration

Migrating to a VoIP system has the potential to be disruptive so it pays to be organised ahead of time to help the transition go as smoothly as possible. Hopefully your provider will guide you through the process and support you to get the system up and running with minimal downtime. If you have a clear understanding of the steps required, you and your team will be better equipped to make the switch.

5. Back up

Inevitably there will be occasions where the Internet goes down or power is lost. Even with the most reliable service, outages are still a possibility. Unanswered calls could mean loss of business so work with your provider to determine a back up plan for when this happens. They’ll usually offer an option for temporarily rerouting calls which you may even be able to execute yourself through the system’s mobile app.

There can be a lot to consider when moving to VoIP but once in place, a modern phone system can bring huge benefits to your business in terms of better communication and increased productivity.

If you’re ready to make the switch, ontel can help you make the best choice for your business.

“It’s been almost 3 months now since we had the system installed and it’s made our Customer Service and Sales process more efficient, streamlined, and reportable.” 

Fletchers Waste Management