Deskphone vs softphone - what if you didn’t have to choose a side?
In some people’s eyes, the trusty deskphone is fast becoming an outdated piece of kit. For them, making calls through a desktop or mobile app (softphone) is quicker, more portable and hands-free. However, there are still those who, preferring the tactility it gives, are keeping a firm hold on their handset. Whichever side you’re on, you can still have all the benefits of a modern phone system. You just need the magic that is CTI.
CTI, which stands for Computer Telephony Integration, allows you to control your deskphone from your computer. This means calls can be managed from your PC while still allowing you to physically pick up your handset. It’s the best of both worlds and can help those who are more reluctant to move away from traditional ways of calling to make the transition to digital telephony.
How do you set this up? Well, as long as you have both a deskphone and your system’s desktop app installed it’s simple to switch to CTI mode. Depending on the app you are using you should be able to select which device you use for calls through the settings. Your telecoms partner should also be able to set this up for you remotely.
With an ontel phone system, you have the flexibility to easily switch between devices. Answer your calls through your laptop when at home, your deskphone when in the office and your mobile app when on the go. Plus you can be safe in the knowledge that the system is fully managed so if you get stuck, we’re just a phone call away.
So there you have it. No need to choose either a deskphone or a softphone; depending on the situation you can use both. This is the beauty of a modern phone system – it offers so much more flexibility than a traditional landline!