How to Reduce Telecoms Costs

With costs rising left, right and centre, many businesses are feeling the pinch. While you may be able to make cuts in some areas, your utilities are a necessity. Effective telecoms and connectivity can boost productivity, efficiency and even profits but a decent system requires some level of investment. Here are 4 ways you can reduce your telecoms costs:

Check your bill

First and foremost, understand exactly what you are paying for. This is the easiest place to start as there may be simple changes you can make immediately that won’t impact your day to day activity. So many businesses continue to pay for services and lines they are no longer using simply because regular reviews are not carried out. Often these are legacy products or services that have been forgotten about amidst company restructuring, staff changes, or a lack of contact from the provider. We recently worked with a company who were still paying for phone lines at an address they had moved out of 3 years ago!

A good provider will keep you informed of changes to your service and advise you if better options are available. Unfortunately, this isn’t always the case. For many providers, actively recommending cost savings is not a given and not always in their best interests. It’s therefore good practice to regularly review your services. Pull up your latest bill, go through it meticulously and ask for an explanation from your provider if there are any items you are unsure of.

Use a softphone

With VoIP systems, you no longer need a physical handset. Your phone system can be completely computer based, accessed through a desktop or mobile app (softphone) with a headset to keep you hands-free. A softphone can also enable you to do more with the system than a deskphone, such as video calling. Softphones are included in the price of the system so removing your deskphones eliminates any additional hardware costs.

Do away with DDIs

Some phone systems use ‘Direct Dial-In’ numbers (DDIs), where each extension has its own individual telephone number. This allows callers to by-pass the main line and reach the desired person directly. DDIs are typically part of legacy systems and their usage is declining, even among businesses that still have them. If you have DDIs and don’t use them, they can be an unnecessary additional expense as you are likely to be paying for each individual number. Within a digital phone system, each user has their own extension (e.g. 203) which can be used internally and externally. In the same way a caller would dial a DDI, they would dial the main office number and then input the extension number to reach that person. Since users already have their own extension numbers included in the system cost, paying for additional Direct Dials is redundant. Another consideration is that each time you change providers, DDIs need to be ported across, potentially incurring porting fees. Therefore, relying on extension numbers within a digital phone system can simplify management and reduce costs.

Upgrade from copper

The copper switch off is well underway with analogue phone lines no longer for sale to new customers. By January 2027 the copper network will be switched off completely and phone lines will become digital. Alongside this, Openreach are rolling out full fibre broadband across the UK to help support this move to digital. For businesses, a digital phone system offers a greater range of features, more flexibility and cheaper calls. Most importantly, moving to a digital system can save you money because there is no separate phone line to pay for.

Want to learn more? At ontel, we can offer a full appraisal of your setup and make personalised recommendations to help you get the most value from your business telecoms.